Ensuring a Quality Pub Experience

Do you ever get so busy with the day-to-day operation of your pub that it’s sometimes difficult to really judge how you’re performing?

To assess the quality of what we do, we use a number of viral sources… feedback from our employees, comments from our guests, your own gut feeling…but, at the end of the day, we probably end up benchmarking our performance by the sales figures. If the sales are good, we’re probably doing a decent job, right? Well, possibly… but not necessarily.

Source: Donal Ballance, manageforprofit.com

To read this full article, click here 

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