I went out on Saturday night for a few beers (Strongbow Cider and Schneider Weiss, if you must know…) and watching the bartender reminded me why there is no place for Ego in business. Certainly not if you’re a bartender.
Before you construe this as an attack on the noble profession, nothing could be further from the truth. Having spent many years behind the bar, I consider no profession more respectable and I believe that a great bartender can make your bar.
On the other hand, a bad bartender can break your bar. A stuck up blond bartender with an ego and an attitude can be devastating. That is what I had the “pleasure” of experiencing on Friday.
When a guy who is clearly out for a good night out with his friends approaches the bar and politely asks the bartender for four shots of whatever she recommends, this is an opportunity for the bartender to make some money for the bar and herself, and if she’s clever, will extract a lot more revenue during the night than that one round.
On the other hand, looking down your nose and shrugging your shoulders saying that “I don’t know what you like…” before turning on her heels is the very antithesis of what bartending is about.
Was it because the customer and his friends were dressed more like Napolean Dynamite than Zac Effron? Should it matter?
I wasn’t the only disgusted customer. Many more shook their heads in disbelief and the customer retreated in defeat to find another bartender.
To the bar owner, get rid of her. Get rid of any poison that infects your business. If you feel that you need that kind of service to make your bar work, then maybe you need to lose the ego yourself.
The cast of Mean Girls called. They’re missing a bi**ch….You should let them have her back. As a customer, I don’t want her serving me and as a bar owner you can’t afford to keep her around for long.